Custom Order

 

| Material

Our products are crafted from sterling silver (925) and 18K gold. We proudly use precious metals that are fully recyclable. With proper care, silver can be worn indefinitely, while gold remains eternally valuable—as evidenced by ancient jewellery pieces preserved in museums worldwide.

As our designer has a metal allergy, we are committed to using only high-quality materials. However, if you experience any symptoms of a metal allergy, please stop wearing the item immediately and consult a doctor.

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| Care-guide

Please store your jewellery in the provided pouch and avoid exposure to hot water, cosmetics, perfume, chemicals, and sweat to maximise its longevity.

[ SILVER ]

Sterling silver is marked "925," meaning it is 92.5% pure silver alloyed with 7.5% other metals for added durability and resistance to damage. Silver can tarnish due to natural skin oils or sulfur in knitwear, but tarnish can be easily removed with a silver polishing cloth or silver dip solution. We apply rhodium plating or additional silver coating to enhance longevity and prevent tarnishing.

[ 18K/24K coating ]

Our gold items feature thick gold plating (1 micron or more) over sterling silver for superior durability compared to standard plating. Gold-plated items should not be polished aggressively. Instead, gently dust with a soft cloth, clean with warm soapy water, or briefly immerse in a silver dip. The longevity of the gold layer depends on your wearing habits—we cannot guarantee an exact duration. We recommend removing gold-plated items during sports, cooking, bathing, or any activity involving moisture or chemicals.

[ 18K ]

18K yellow gold is marked "750" and consists of 75% pure gold alloyed with silver and copper. It requires minimal maintenance and only occasional gentle polishing. With proper care, it remains beautiful for a lifetime.

 

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| Repair

Please add on cart to repair your product.

For smooth processing, please  contact us or DM us after purchase.

 

• Size down (up to -2 sizes) | From USD 15-

• Size up (up to +2 sizes) | From USD 15-

• Chain repair | From USD 10-

 
※ We only accept +-2 size change
※ We might not be able to change the size of a ring with stones

 

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| Aftercare

Please add on cart to clean your product.

For smooth processing, please contact us or DM us after purchase.

• Re-polishing | From USD 15-

• 18K or 24K coating | From USD 15-

• Rhodium plating | From USD 15-

※ Price might be changed depending on the size of the item
※ We might not be able to change the size of a ring with stones 

 

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| Engraving

Please add on cart to engrave your words.

We use laser engraving for precise, permanent results.

For smooth processing, please  contact us or DM us after purchase.

• Inside the ring | From 20USD-

• Pair ring | 30USD (for 2 rings)

• Flat surface | From 20USD -

※ Words must be less than 12 letters.
Discuss with us if you would like to add longer words.
※ Price might be changed depending on the number of words
※ We will present various font choices after the payment
※ Make sure you can not return engraved items.  

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| Payment

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard and American Express )

• PayPal

• Google pay

• Apple pay

By Contact:

• Bank Transfer (恒生銀行)

• HK Alipay ( DM us )

• 支宝付 ( Go to  our WeChat or 小红书 official store: otano_official )

• WeChat Pay ( Go to our WeChat or 小红书 official store: otano_official )

Please allow 7-28 business days to make time for the made-to-order item before we dispatch your order.

• Japan (EMS by Japan Post: 3-5 business days) | 1500YEN

• Japan (E-Express by Japan Post: 7-14 business days) | 480YEN

• Hong Kong (SF Express: 2-7 business days) |  Free Local Delivery

• Macao (SF Express: 2-7 business days) |  Free Local Delivery

• China / Korea / Taiwan (SF Express or EMS: 3-10 business days) |  About 8USD

• Rest of the world (EMS: 5-10 business days) | About 15USD

 

Please check the detailed shopping cost in your local currency on the checkout page.

Orders will be shipped from our Hong Kong warehouse on weekdays, excluding weekends and Hong Kong public holidays.

Please note that during peak shipping periods such as Black Friday and sales events, order processing and delivery times may be longer than usual.

Please be aware that every country has different customs laws. International orders may incur charges upon delivery.

All of these charges are the responsibility of the receiver, and we recommend that you research these charges before placing your order.

As we have 3 offices in Japan, Hong Kong and China, your order will be shipped depending on where you live and the stock condition. 

For more questions, please contact us